Bim’s Deals & Offers – Terms & Conditions

Last Updated: 28 October 2026

At Bim’s, we love bringing our customers great food at great prices! From exclusive discounts to limited-time deals, our promotions are designed to give you more reasons to enjoy your Bim’s favourites.

By participating in any Bim’s promotion, discount or special offer, you agree to the following Terms & Conditions, together with any additional conditions stated for the specific promotion.

1. General Conditions

• All Bim’s deals, discounts and promotional offers are subject to availability and applicable promotional conditions.
• Offers may be available at selected Bim’s restaurants, through the Bim’s website, loyalty app, self-service kiosks or participating delivery platforms.
• Not all promotions are available at every location or through every ordering channel.
• Each promotion may have its own eligibility requirements, valid dates, participating products and redemption instructions.
• Customers should review the individual offer details before placing an order.

2. Promotional Discounts

• Discounts may include percentage reductions, fixed-price deals, meal bundles, free items or other promotional benefits.
• Discounts apply only to eligible products and purchases as specified in the individual promotion.
• Offers cannot be exchanged for cash or transferred to another customer unless expressly permitted.
• Unless otherwise stated, promotional offers cannot be combined with other discounts, vouchers or loyalty rewards.
• Any minimum spend requirements will be clearly communicated as part of the relevant promotion.

3. Buy One Get One Free (BOGOF) Offers

• Buy One Get One Free promotions apply only to the eligible products specified in the offer.
• Where products of different values qualify, the discount will normally apply to the lower-priced eligible item, unless otherwise stated.
• Additional toppings, extras, upgrades or customisations may incur additional charges.
• BOGOF offers cannot be combined with other promotions unless explicitly permitted.
• Specific product and redemption restrictions will be communicated within the individual offer.

4. Meal Deals & Bundles

• Meal deals and bundles include only the products, portions and options specified in the promotion.
• Substitutions or upgrades may incur additional charges and are subject to availability.
• Individual items within a promotional bundle cannot normally be exchanged for cash or alternative products.
• Bundle prices and product combinations may vary between participating locations and ordering platforms.

5. Promotional Codes & Vouchers

• Promotional codes and vouchers must be applied or presented according to the instructions provided with the offer.
• Codes may be restricted to specific products, locations, ordering channels or customer accounts.
• Unless otherwise stated, only one promotional code may be used per transaction.
• Promotional codes must be used within their stated validity period.
• Codes cannot be exchanged for cash or resold.
• Bim’s may refuse codes that are invalid, expired, fraudulently obtained or used outside their stated conditions.

6. Online Ordering & Delivery Platforms

• Offers advertised through third-party delivery platforms, including Uber Eats, may differ from those available directly through Bim’s.
• Third-party promotions may be subject to additional platform-specific Terms & Conditions.
• Delivery charges, service fees, small-order fees and other applicable charges may apply and will be shown during the ordering process.
• Discounts may exclude delivery fees and other platform charges unless specifically stated.
• Availability, pricing and eligible products may vary depending on the ordering platform and participating restaurant.

7. Loyalty App Exclusive Offers

• Certain deals may be available exclusively to registered Bim’s Loyalty App members.
• Customers may need to log in or identify their loyalty account to access or redeem exclusive promotions.
• Loyalty rewards and promotional discounts cannot be combined unless expressly stated.
• Loyalty App promotions may also be subject to the Bim’s Loyalty App Terms & Conditions.

8. Offer Availability & Validity

• Promotions are valid only during their advertised dates and times, or under any clearly stated availability conditions.
• Some offers may be limited to particular days, time periods, restaurants or ordering methods.
• Where promotional stock is limited, relevant availability restrictions will be communicated.
• Bim’s may provide a suitable alternative where appropriate and with the customer's agreement.
• Offers automatically expire at the end of their stated promotional period.

9. Changes & Withdrawal of Offers

• Bim’s may amend or withdraw promotional offers where reasonably necessary due to operational, technical, supply or legal circumstances.
• Changes to active promotions will be handled fairly and communicated where appropriate.
• Bim’s will honour valid promotional commitments in accordance with their advertised terms and applicable consumer law.
• Changes will not affect customers' statutory rights.

10. Refunds & Cancelled Orders

• Refunds and cancellations are handled in accordance with applicable consumer law and Bim’s refund policies.
• Where an order purchased using a promotional discount is refunded, the refund will normally reflect the amount actually paid for the affected items.
• Free promotional products have no separate cash redemption value.
• If part of a promotional bundle is cancelled or refunded, any adjustment will be assessed according to the circumstances and applicable consumer rights.
• Promotional vouchers or codes may not be reusable following a refund or cancellation, depending on the offer conditions.

11. Misuse of Promotions

• Promotional offers are intended for genuine customer purchases.
• Fraudulent use of vouchers, manipulation of promotional systems or attempts to redeem offers outside their stated conditions are prohibited.
• Bim’s may refuse invalid or fraudulent redemptions and take reasonable steps to prevent misuse.
• Any restrictions or actions will be applied fairly and in accordance with applicable law.

12. Product Availability & Customisation

• All promotional products are subject to availability at participating restaurants.
• Product images used in promotional materials are for illustration purposes.
• Ingredients, serving options and product availability may vary between locations.
• Additional charges may apply to optional extras, substitutions or upgrades and will be communicated before purchase.
• Customers with allergies or dietary requirements should review the relevant allergen information before ordering.

13. General Conditions

• Bim’s promotions are subject to the laws of England and Wales and applicable UK consumer protection legislation.
• Additional conditions attached to individual promotions will apply alongside these general terms.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• Nothing in these terms limits or excludes customers' statutory rights.

14. Contact Us

For questions about our deals, promotional offers or these Terms & Conditions, please contact us through the official Bim’s website.

Website: https://www.bims.co.uk

Thank you for choosing Bim’s. Great food, great deals, every time!

Bim’s Loyalty App – Terms & Conditions

Last Updated: 28 October 2026

Welcome to the Bim’s Loyalty Programme! Our loyalty programme rewards customers for enjoying their favourite Bim’s meals. By registering for or using the Bim’s Loyalty App, you agree to the following Terms & Conditions.

1. Membership & Eligibility

• The Bim’s Loyalty Programme is free to join.
• Customers must register an account using valid information to participate.
• Each customer may hold one loyalty account.
• Loyalty accounts are for personal use only and cannot be transferred, sold or shared.
• Members are responsible for keeping their account details secure.

2. Earning Loyalty Points

• Members can earn loyalty points on eligible purchases at participating Bim’s locations.
• The number of points earned depends on the current loyalty programme rules and applicable promotions.
• Customers must identify their loyalty account at the time of purchase to collect points.
• Points may not be awarded retrospectively for purchases where the loyalty account was not used.
• Certain products, discounts, delivery orders or promotional purchases may be excluded from earning points. Any exclusions will be communicated where applicable.

3. Redeeming Points & Rewards

• Accumulated loyalty points may be exchanged for eligible rewards, discounts or products available through the Bim’s Loyalty App.
• Available rewards and their required points balances will be displayed within the app.
• Rewards are subject to availability and any specific conditions displayed at the time of redemption.
• Loyalty points cannot be exchanged for cash and have no monetary value outside the loyalty programme.
• Rewards cannot be sold, transferred or exchanged for cash.
• Unless expressly stated otherwise, only one loyalty reward or promotional offer may be redeemed per transaction.

4. Points & Reward Expiry

• Any applicable expiry dates for loyalty points or rewards will be communicated through the app or relevant promotional terms.
• Members are responsible for checking the validity and expiry dates of their rewards.
• Expired rewards cannot normally be redeemed or reinstated.

5. Promotions & Special Offers

• Bim’s may offer exclusive promotions, bonus points, birthday rewards or limited-time discounts to loyalty members.
• Each promotion may have additional Terms & Conditions, including eligibility requirements, participating locations and expiry dates.
• Promotional offers are subject to availability and cannot be combined with other offers unless explicitly stated.
• Bim’s may withdraw or amend promotional offers where reasonably necessary, subject to applicable consumer rights and any commitments already made.

6. Refunds & Cancelled Orders

• If an order is refunded or cancelled, any loyalty points earned from that transaction may be deducted from the member’s account.
• Where a purchase made using loyalty points is refunded, the restoration of points will depend on the circumstances of the refund and the applicable reward conditions.
• Nothing in these terms affects customers’ statutory consumer rights.

7. Account Misuse

• Loyalty accounts must only be used for genuine customer transactions.
• Fraudulent activity, misuse of promotions, duplicate accounts or attempts to manipulate the points system are prohibited.
• Bim’s may investigate suspected misuse and, where reasonably justified, suspend or terminate affected accounts.
• Members will be given an opportunity to raise concerns about account restrictions or disputed transactions.

8. Changes to the Loyalty Programme

• Bim’s may update the loyalty programme, including its rewards, earning rates and redemption options, for legitimate business, operational, technical or legal reasons.
• Where changes materially affect existing members or accumulated benefits, reasonable advance notice will be provided wherever practicable.
• Any changes will be communicated through the app, website or other appropriate channels.
• Changes will not affect customers’ statutory rights.

9. App Availability

• Bim’s aims to keep the loyalty programme accessible and operating smoothly.
• Occasionally, the app or loyalty services may be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.
• Customers experiencing issues with missing points or reward redemption can contact Bim’s customer support for assistance.

10. Privacy & Personal Information

• Bim’s processes personal information to administer loyalty accounts, manage points and rewards, and provide programme-related services.
• Personal data will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.
• Marketing communications will be sent in accordance with applicable law and customer preferences.
• Members can manage their marketing preferences or unsubscribe from promotional communications where applicable.

11. Account Closure

• Members may request the closure of their loyalty account by contacting Bim’s customer support.
• Closing an account will normally result in the loss of unused loyalty points and rewards, subject to applicable law and any specific commitments made to the member.
• Personal information will be retained or deleted in accordance with our Privacy Policy and applicable legal requirements.

12. General Conditions

• The Bim’s Loyalty Programme is available only at participating locations and through eligible ordering channels.
• Bim’s may introduce additional features, rewards or programme benefits from time to time.
• If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• These terms are governed by the applicable laws of England and Wales, without limiting any mandatory consumer protections that may apply.

13. Contact Us

For questions about your loyalty account, points, rewards or these Terms & Conditions, please contact us through the official Bim’s website.

Website: https://www.bims.co.uk

Thank you for being part of the Bim’s family. Enjoy your rewards!